Monthly Archives: June 2018

Jun 30

Country Hospitality is the best benchmark for CX

By Justin Bayliss | CX Insights

Country Hospitality is the best benchmark for CX!

How a road trip became a lesson in Customer Experience

I recently did a trip from Adelaide to Sydney that saw me stop overnight in Hay. My recommendation for those of you who have anything to do with hospitality or tourism is, if you haven’t done it for a while, get out into the country and check out how it used to be done.

Now I might be a little biased because I’m a boy from the country myself, but they just seem to get the people thing right! Well, maybe not everyone, but you certainly come across the right way of handling people more often in the country than you do in the busy cities that many of us now call home.

The following story provides some of the unexpected highlights that made my stay in Hay so pleasant, along with some of the startling disappointments I experienced once I got to Sydney and spent the night in a hotel owned and operated by a very well-known and respected brand. 

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