Monthly Archives: April 2018

Apr 30

Change Your People or Change Your People?

By Justin Bayliss | CX Insights

Change Your People or Change Your People?

Have you found your sales results dropping or your market share falling away?

Have you had a greater number of customer complaints recently or are your online reviews more negative than normal?

Is your absenteeism or staff turnover higher than previous years?

For all these problems, it’s likely your business is struggling as a result of poor levels of team alignment and team engagement.

But, before you reach for the phone to call HR and tell them they need to find new members for the team, it might be more pertinent to work on the team itself.

Perhaps it’s not so much because of the individual players you’ve recruited along the way but the way the team has been allowed to evolve.

So, does your team need to be re-trained or replaced?

Here are several points for consideration to help you make the right decision.

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