How skilled are the members of your front-line in handling customers?
Are their people skills as good as their job skills? In many businesses we find greater emphasis on the ability of staff to do the role they are employed for than establishing the skills and attitude needed to create great relationships with the people they work with and serve.
We provide Skills Training in these key areas of business:
A team development series to align your team and establish a strong Customer Centric Culture
This workshop series will cover:
Gone are the days when the art of selling was all about being a slick negotiator who could dazzle your customers with fast talk and a big cheesy smile. Today's consumer is far more informed and generally has a pretty good understanding of what they're looking for.
As a result, today's Sales professional also needs to be significantly more customer focussed and use a more consultative approach.
The most obvious change has been the enormous shift to on-line shopping. Consumers now have access to infinite choice and our ability to successfully build relationships with our customers is undoubtedly our strongest opportunity to enjoy high levels of repeat and referred business.
Unless you've crawled under a rock somewhere or found yourself a tropical island to escape to, then like the rest of us your now subjected to more communication than ever before.
And while we have more tools than ever to supposedly make communicate easier, most would agree that due to the level of 'white noise' we are subjected to in any given moment, communication in many cases has become less effective than ever.
Whether its the constant distractions we are surrounded by or the just pace of life, the simple fact that we seem to have lost the art of effectively communicating with each other in a way that guarantees the best results.
Getting the best out of your staff, your colleagues and your customers requires the highest standards of strategic and effective communication.
Learn how to plan, produce and deliver a presentation guaranteed to deliver the right impression to every audience, every time.
Gain insight from more than 20 years experience in developing and delivering presentations to a variety of national and international audiences.
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