Today’s consumers have unprecedented access to alternative products and services. So, if they’re not happy with the experience they have while they do business with you, why would they come back?
Establishing a more customer centric culture where your team is engaged and committed to maintaining the highest standards and an ongoing process of refinement will undoubtedly deliver outstanding levels of service and keep your business thriving.
Customer Experience (CX) is the #1 reason
for Happy & Loyal Customers
Just 5% increase in Customer Retention
can increase your profit by 25 - 95%
Source: Bain & Co. + Harvard Business Review Research
Where do your customers sit on the Loyalty Ladder?
The strongest competitive advantage you can establish is a tribe of Raving Fans.
Our role is to help you move your customers up the ladder to create them!
By identifying the areas of your business where higher levels of customer focus should and can be achieved, you will enhance your team's ability to shift from a transaction focus of product and service delivery to providing the kind of experiences that will establish relationships and have your customers walking away looking forward to coming back and happy to share their experiences with others they may know who are after the goods you offer.
A proven formula for Business Growth & Sustainable Success
The best way to keep your customers coming back is to offer a better Customer Experience (CX) than your competitors.
Most business owners are clueless about the standard of the experience they offer.
Two important pieces that are often overlooked
Most businesses, at the very least, start with a basic plan covering issues like what goods & services they plan to sell, how and where the business will operate and who they’ll need to conduct the business they’re planning to offer.
No doubt they will also have some sort of plan for how they’re going to generate leads and create awareness in the market.
Ironically though, the factor that most significantly influences long-term success, is often overlooked or not as carefully considered.
A strategic plan for providing your customers high-quality experiences is just as important as either of the first two and indeed, the element that encourages them to become long-term customers of and strong advocates for your business.
Finally, the glue that holds it all together is having an aligned and fully engaged team. Without these two pieces of the plan, the business will unlikely achieve anywhere near its potential.
Happy Team = Happy Customers = Sustainable Success
Two critical questions every business owner should regularly ask:
How happy is your team?
How happy are your customers?
Your business will succeed in direct proportion to the quality of these relationships
Our survey and team feedback tools will help you keep your finger on the pulse.
6 reasons why you need a CX Strategy
1. To increase market share and grow your business
2. To prevent poor social media reviews and negative feedback
3. To increase Customer Loyalty and get better quality referrals
4. To improve your team's alignment and engagement levels
5. To eliminate the "Silo Effect" (poor collaboration) in the team
6. To improve staff retention and absenteeism levels
To understand how, please take advantage of the free consultation offer below to see how we can help
What are the key benefits of a CX Success Strategy?
Shared Purpose / Direction
Better Quality Control
Improved Safety Record
Customer Centric Culture
Increased Customer Loyalty
Consistent Repeat Business
Better Quality Referrals
Better Feedback & Testimonials
Lower Customer Acquisition $’s
Stronger Conversion Rates
Healthy Profit Margins
Greater Market Share
Reduced Shrinkage (Theft)
Check out our Services pag
e for information on a CX Success Strategy
CONSULTING | TRAINING | COACHING | MENTORING | SPEAKING
JB@fivestarexperiences.com.au | +61 7 3311 2721 | +61 412 389 218 | Skype: justin_bayliss