What to do when you get a bad review
A strategic approach to refining your CX and keeping your customers happy!
Ok, so you’ve had a bad review online. While it’s not ideal, it happens. And it certainly doesn’t mean you need to hit the Panic Button.
If this is the first time, remember, you can’t make everybody happy all the time.
But, if it’s not the first time and in fact you’ve noticed it’s been happening more frequently than just every now and again, then it’s definitely time to review what’s going on and carefully assess the quality of the experience you offer your customers.
Here are some of the most important steps for getting things in order and ensuring customers are saying how fabulous you are to deal with if they post comments about their dealings with your business online.