Customer Experience is more than just Customer Service
Three essential steps to create happy customers
Back in the day, if you were the local baker, consumers in your town would buy their baked goods from you just because you were the local supplier. They were virtually a captive audience. As society grew, alternative suppliers appeared but these were still largely subject to geographic boundaries. Initially the internet meant buyers could research alternative suppliers nearby. But those boundaries no-longer exist. The internet has literally opened the doors to a global marketplace. Logistics aside, consumers can now source goods from anywhere in the world and subsequently, hold the power of choice.