About Five Star Experiences

Five Star Experiences is a consultancy focussed on establishing the essential People Skills for successful business practice at all levels of your organisation. It is our belief that the success of any business should be measured not by the size of the team but by the strengths of its people.

After nearly 20 years working with front-line staff across a range of industries, we felt there was a real need to supplement the training and consulting services we had been offering with an added service that assisted business owners and managers to step back from their active involvement in their business to establish a better perspective of what their team was really offering customers.  

We believe strongly in the need to shift the focus from Customer Service to Customer Experience. While the straight forward tick the box approach of Customer Service might deliver on the practical expectations, in many cases it still falls well short on delivering an experience visitors would be eager to return for themselves or recommend to others.

We provide clients a range of strategies focused on establishing the skills and processes required to deliver a very human touch and the type of experience that creates raving fans and customers who come back time and time again.

The first step in tailoring the right solution is to understand where the greatest need for change is. We offer a structured approach to carefully assessing all core elements of the customer experience you offer your market. This process can be one you and your team conduct for yourselves or we can work with you to offer a fresh perspective to ensure you uncover all the issues preventing you reaching your team's potential.

Our front-line training and development programs focus on strengthening the communication and relationship building skills of all staff and establish a true “Customers for Life” mentality.

We look forward to working with you to ensure what you're offering your customers is a truly Five Star Experience!

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About "JB"

PROFILE - Justin Bayliss

Born into a family retail business, Justin learned the craft of Sales and Customer Service watching his father in their small country town, where success was less about wheeling and dealing and more about building long-term relationships within the community.

For over 25 years’ now Justin has continued to implement this fundamental philosophy of focussing on people before business. He believes success in business is less about what you do with people and more about how you do it with them.

After more than a decade of success in various sales roles, a career change landed Justin in the role of National Training Manager for a large multi-national distributor where he managed the development and delivery of training to assist dealers in working more effectively with customers, improving their product presentation skills and enhancing their sales results.

Justin has worked with numerous clients and their staff to develop their sales and customer service skills with a particular emphasis on relationship-based sales and true customer focus in every aspect of Customer Service.

One of Justin’s passions is working with people and assisting them to see the true benefits of developing new systems and practices that make their relationships with customers more effective. His tips and techniques provide a tried and proven approach to consultative selling with a greater emphasis on quality of service and a personal touch to ensure higher levels of customer satisfaction, repeat and referred business and a much healthier bottom line.

In the past 4 years Justin has extended his focus from retail to include travel and tourism. He believes strongly in the need to shift our focus from Customer Service to Customer Experience. While the straight forward tick the box approach of many operators might deliver on the service expectations, in many cases it still falls well short on delivering an experience visitors would be eager to return for themselves or recommend to others.

Click image to view a short sample of JB speaking at a recent KBN Business Breakfast

Justin has worked closely with Brisbane Marketing to assist in the training and development of the wonderfully successful Brisbane Greeters and played an instrumental role in the Brisbane Welcomes the World program delivered to industry as a major initiative for the 2014 G20 Leaders Summit in Brisbane.

​Click image for more information about the Brisbane Welcomes the World program

JB lives in Red Hill with his wife Julie and their two kids Gabriel and Lulu and says after his family his greatest passions are meeting people and helping them to communicate more effectively and appreciate the power and importance of love, respect and meaningful relationships.

Key Business Network

Scenic Rim Regional Offices

Brisbane Welcomes The World

Telling Stories

JB is an Actionable Consultant

JB is an ILP Fellow

Click HERE to see what people are saying about JB's services


Some of the brands JB has worked with