Are you giving your customers an experience they'll want to come back for?
Now more than ever, it is crucial to make sure you and your team offer every customer the very best levels of Customer Service so they leave feeling inclined to not only return themselves but also recommend you to others.
Most business owners and managers like to think they have a pretty clear appreciation of the standard of the experience they offer their clients but many are surprised when they actually step back and take a closer look.
The Five Star Experiences process provides the insight required to fully understand how successfully you and your team are ticking all the boxes for your clients.
Just 5% increase in Customer Retention
can increase your profit by 25 - 95%
Source: Bain & Co. + Harvard Business Review Research
What is CX?
How would your customers rate the service your team provides?
80% of companies say they deliver "superior" customer experiences.
But only 8% of their customers agree.
Source: “Customer Service Hell” by Brad Tuttle, Time, 2011