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Check Out the Latest Podcast Episodes:
Country Hospitality is the best benchmark for CX
Country Hospitality is the best benchmark for CX! How a road trip became a lesson in Customer Experience I recently[...]
What to do when you get a bad review
What to do when you get a bad review A strategic approach to refining your CX and keeping your customers[...]
Change Your People or Change Your People?
Change Your People or Change Your People? Have you found your sales results dropping or your market share falling away?[...]
How the 2018 Commonwealth Games can become the gift that keeps on giving
How the 2018 Commonwealth Games can become the gift that keeps on giving After years of planning, the 2018 Commonwealth[...]
8 sure-fire tips for building better rapport
8 sure-fire tips for building better rapport In any business, the ability to build and maintain strong relationships with your[...]
It’s the experience that matters most!
It's the experience that matters most! I am often disheartened by the number of business owners I meet who genuinely[...]
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