Do you have a Customer Experience (CX) Strategy?
Are you struggling with any of these issues?
- Do you get poor reviews or bad testimonials online?
- Do you struggle turning one-time transactions into repeat customers?
- Do you fail to get regular high-quality referrals?
- Do you fall short of Sales Targets or suffer low Profit Margins?
- Do you spend a fortune on marketing but fail to generate enough new business?
- Do you get plenty of enquiries but fail to convert many of them to sales?
- Do you have high levels of staff turnover?
- Are you struggling with poor attitudes and low levels of employee enthusiasm?
If so, you need a CX Strategy! Read on...
What will a CX Strategy deliver you ask?
A good CX Strategy will deliver these Benefits
- Improved Customer Retention / Loyalty
- Consistent Repeat Business
- Stronger Conversion Rates
- Greater Market Share
- Better Testimonials & Online Reviews
- Increased Revenue
- Healthy Profit Margins
- High Quality Referrals
- Reduced Customer Acquisition Costs
- Better Team Stability
- Reduced Recruitment & Training Costs
- Consistent Repeat Business
- Stronger Conversion Rates
- Greater Market Share
- Better Testimonials & Online Reviews
- Increased Revenue
- Healthy Profit Margins
- High Quality Referrals
- Reduced Customer Acquisition Costs
- Better Team Stability
- Reduced Recruitment & Training Costs
Why do you need a CX Strategy?
Source: Bain & Co.
How could this happen?
Because 96% of dissatisfied customers never complain!
The only way to be sure you're keeping your customers happy is to ask.
"KNOWLEDGE DRIVES CONFIDENCE"
What do the experts say?
"What gets measured, gets managed"
Source: Peter Drucker
The No. 1 Competitive Advantage
you can establish is a tribe of raving fans!
Source: CMO Magazine
The most efficient way to to this is to provide exceptional experiences for your customers.
What do the statistics say?
Source: Bain & Co.
Source: Bain & Co.
Source: Creative Strategies
What can we do to help?
Our Customer Experience (CX) Management services include:
Your pathway to "CXellence"
We help you develop these 3 key areas of your business
How do you get started?
For more info and to see just how beneficial it could be, select from these links.
JB@fivestarexperiences.com.au | Ph: +61 412 389 218 | Skype: justin_bayliss
