Five Star "CUSTOMER WALK"

FREE Customer Experience Self-Assessment tool

Sign-up here for a FREE copy of the Five Star Customer Experience Self Assessment tool

Please note this document is intended only as a template for you to use to create a comprehensive "Customer Walk" checklist of items to use as you conduct your own assessments. It is provided to assist you in developing your checklist specifically tailored to your business.

There are individual category pages with scoring and comment sections as well as pages for more detailed analysis for those items identified as requiring your attention.​

Please contact us if you have any questions on how it should be used or use the link below to book a spot at one of our upcoming information nights where you will be given the opportunity to workshop the process with other business owners and managers.

Please feel free to contact us if you feel you have any great ideas you would like to share concerning the tool as it is our plan to offer updates to this tool with ideas and feedback from our users. These updates will be posted to the same download facility and you will be notified via our email service when these are available.

For more on how to use the tool click the link below to attend a free information session.​